營養素打包服務
NT$0 – 300 (depending on how many days are packed)
Q. Why can I not buy supplement products?
More is not better when it comes to supplements — over-supplementing becomes a burden on the body. So that we can judge accurately which nutrients genuinely suit you, purchase is limited to customers who have completed a test package within the past year.
Q. What payment methods are accepted for supplement products?
Credit card only at present (Visa, Mastercard and JCB accepted).
Q. What delivery options are there, and how is shipping calculated?
Free domestic shipping on orders over NT$2,000 (physical products only; test products excluded). Overseas delivery is not available at this time.
Within Taiwan:
- Home delivery (Chunghwa Post) — NT$150
- Store pickup (FamilyMart, 7-ELEVEN) — NT$80
Q. Can I cancel an order after buying supplement products?
Before the order ships, contact our customer service team and we will help. Once it has shipped the order cannot be cancelled — please use the returns process instead.
Q. Can supplement products be returned?
YOUNGER holds itself to a high standard on product quality and takes responsibility to its customers, so every order is strictly checked before it ships.
Under consumer protection law, online shoppers are entitled to a 7-day cooling-off period (including holidays). Supplements are classified as food products, so returned items must be unopened and free of damage or soiling caused by handling; otherwise we are unable to accept a return or exchange.
If there is a problem with what you received, please contact the team through our official LINE account or the smart assistant on our website within 7 days of delivery. Once we confirm the return conditions are met, we will process the return or exchange as quickly as we can.
Returns and exchanges are not available in the following cases:
1. The 7-day cooling-off period (including holidays) has passed
2. The product has been opened or used, or has been damaged by handling — for example soiling, breakage, wear, scuffing, scratching or dirt
3. Light creasing of the outer box that does not affect product quality
4. The returned item is incomplete, or the invoice or accessories are missing
5. Abusive or bulk returns and exchanges
- Refund method: once we have confirmed the returned item, the amount will be refunded to the credit card used for the original payment as quickly as possible
- One return or exchange is offered per order, so please check the item carefully before applying
▲ If the parcel is delivered to the address but returned because it was not collected, the buyer is responsible for the second shipping fee
▲ If the return is for personal reasons rather than a product defect, the buyer is responsible for the shipping fee
Q. How long will my parcel take to arrive?
Parcels are dispatched within 3–7 working days of the order being placed; actual arrival time depends on the logistics centre.
If there are times you cannot receive a parcel, please note this when ordering or contact customer service so we can help arrange it.